Shipping policy
We have an experienced team allowing us to provide ridiculously fast shipping throughout Australia!
Receive within 1 – 5 days via Australia Post or Fastway couriers will deliver your Awesome Water Filters & Awesome Water Coolers For Office and Home straight to your door!
AWESOME WATER FILTERS DELIVER AUSTRALIA WIDE
How FFAST VIP EXPRESS SHIPPING works
1. Once we receive your order and confirmation of payment we will send you out a welcome email letting you know when we will be shipping out your order.
Please Note: If you are paying by Direct Deposit please email us a copy of your receipt so that we can process your order straight away. Otherwise we have to wait until the payment clears before sending it out. PayPal and Credit Card payments usually clear straight away.
2. We will then send out your order using one of the following methods:
Please Note: Delivery to most addresses is done using Fastway Couriers. Remote locations and PO Boxes are sent using Australia Post. Australia Post usually takes a bit longer and doesn’t have as good tracking.
Fastway Couriers
Fastway Couriers generally pickup your delivery from us Monday to Friday at around 2pm. Generally all orders received and paid for before this time will be sent out on the same day.
Please Note: Fastway Couriers WILL NOT call or txt you to let you know when they will be delivering your order. Unfortunately this is their policy.
Fastway Couriers have proven to be a reliable, speedy and trustworthy method of shipping.
You can track your item order here Fastway Couriers Tracking.
We only use Australia Post if the shipping address is a PO Box or a remote location. Western Australia has a higher number of remote locations. By default all deliveries made using Australia Post will require a signature on delivery. This means that you or someone you know must be available to receive the delivery. If no one is home Australia Post should leave a note to pickup from your local post office.
You can track your order here Australia Post Tracking.
3. Awesome Coolers will then email you a tracking number within 24 hours after your item(s) have been picked up by Fastway Couriers or sent using Australia Post.
FAST VIP EXPRESS SHIPPING DELIVERY TIMES!
Sydney, Brisbane and Melbourne generally 1-2 days
Gold Coast generally 1 day
Toowoomba generally 2 days
Bundaberg, Gladstone, Maryborough, Rockhampton, Sunshine Coast, Wide Bay & Mackay generally 2 days
Cairns & Townsville generally 3 days
Newcastle, Hunter & Central Coast generally same day
Northern Rivers, Port Macquarie, Coffs Harbour generally 1 day
Adelaide generally 2-3 days
Albury generally 2 days
Bendigo generally 2 days
Geelong generally 2 days
Hobart & Launceston generally 3 days
Wollongong generally 1 day
Canberra generally 2 days
Northern Territory generally 7 – 14 business days
Rural areas in New South Wales, Queensland & Victoria generally 2-5 business days
Western Australia please see below
Western Australia FAST POSTAGE SHIPPING
Please be aware that all deliveries from Newcastle to WA can take between 7 to 10 working days. For example if we receive your order on a Friday and it’s made by Direct Deposit and you do not email us the receipt we have to wait until around the following Wednesday for the payment to clear. It then takes a further 7-10 working days for you to receive your order. So that could mean that you potentially do not receive your delivery for 3 weeks from the time of order. This is however a worst-case scenario.
We appreciate your frustration that WA so often gets the short end of the stick when it comes to delivery time. We do the best we can and greatly appreciate your patience and understanding. Please Note: These are approximate times. Actual shipping time may vary based on your location.
If you have any shipping inquiries before, during or after your delivery please don’t hesitate to contact us at
sales@awesomewaterfilters.com.au
or call us, we are here to help