Shipping | Return | Refund and Warranty Policy
Shipping and Delivery Policy
Awesome Water Filters can ship to virtually any address in mainland Australia inc. Tasmania, unfortunately, outlying islands off the mainland may incur extra charges.
Note that there are restrictions on some products. Our free shipping offer delivers to most areas right around Australia but for some regional areas the transport companies may note transport company for delivery to your door may incur extra charges.
When you place an order, we will estimate delivery dates for you based on the availability of your items and as a general rule, we make every effort to have all orders delivered within 2-7 working days from date of the order depending on your location within Australia and the product purchased.
Home Deliveries For the convenience and security of our customers:
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No Signature Required: All home deliveries are completed without the need for a signature, unless otherwise specified by the customer.
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Special Instructions: If you have specific delivery preferences or require a signature upon delivery, please ensure you provide these instructions during the checkout process. There will be a designated notes section on the cart page for this purpose. We will do our best to accommodate all such requests.
*Surcharge Chart for Heavy or Bulky Media
Additional shipping charges apply to some items of unusual size or weight. If the surcharge applies to your order, you'll see the charge appear on the drop-down menu of a product page or in the checkout page. If you're unable to see the freight quote after you placed the order, we'll contact you for additional surcharge that quoted by our courier if applicable.
Freight is calculated per order, depending on the destination and items being shipped. Our website provides free shipping for metro areas however outside this we request a quote upon receiving an order. Freight is determined by a complex matrix of what the product is, the destination, and ultimately which carrier we will use to arrange the shipping. Essentially freight costs are driven by the cubic size and or weight, the destination, and the level of service demanded either by the customer or by the product itself (in the case of large, fragile, and heavy weighted items).
If the item cannot be delivered to the address or our courier provided a freight quote, but you still place the order with us, we will contact you through email with the extra shipping fee after the order is paid. You will need to pay the extra fee to get the order delivered. Those orders with no shipment service or decline to pay for the extra shipping, will be canceled and refunded automatically with email notification.
Change of mind request procedure
We offer a 30 day no questions asked correct purchase warranty where if you are not impressed with our awesome water filtration system we will refund the whole purchase price to you less return shipping costs.
We offer an unlimited 2 year warranty on our compressor only.
We offer a 12 month warranty on all parts of our Awesome Water Coolers & Purifiers only.
Change of mind request procedure
- You must consult with us about any change of mind refund request. Please do not return the product to us without our prior consultation. If no consultation has occurred, a refund will not be provided.
- Please send a message via sales@awesomewaterfilters.com.au or chat with us on the website and provide us with the pictures or video (or an acceptable quality) that shows the condition of the received product and an explanation about why the customers would like to return the product, and if the item is eligible for a refund.
- We require that returns due to a change of mind are done at the customer's arrangement.
- If a change of mind request is accepted, and:
- you have been provided with the return address, we will refund the item price minus return postage and a restocking fee of 10% of the item price and the shipping fee; or
- you have not been provided with the return address, we will refund the item price minus a restocking fee of 10% of the item price and the shipping fee; and/or
- the customer changes their mind before the item is received and requires the action of Return to Sender (RTS), we will refund the item price minus a restocking fee of 10% of the item price and the shipping fee. Refund for RTS will be provided after the item is received at our/supplier warehouse facility.
Waterworks Water Coolers Warranty
36 month comprehensive warranty on bottle top & POU coolers and IC8 chiller from date of purchase from Awesome Water Filters.
As retailers, most transactions with us may not be covered by the Australian Consumer Law (ACL). For these transactions, all goods are warranted to the level provided by Waterworks Australia, for the relevant period commencing from the date of original sale to the dealer. Under these circumstances, any product returns (for warranty purposes or otherwise) will be made at the our expense and only with the prior knowledge and authorization of Waterworks Australia.
Under the ACL, consumers are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. They are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The guarantees, rights, and remedies provided under the ACL are not always clearly defined. The ACL recognizes that both the remedy and the relevant time period for which a remedy may be available can vary significantly, depending on factors such as industry standards, the nature of the product, its price, and the “reasonable expectations”. Waterworks Australia adopts the same approach.
Should you have any questions about any of these terms of trade, including the warranty and or guarantees we are able to offer, you are encouraged to contact us at your earliest convenience.