Most frequent questions and answers

Our 8 Stage KDF Awesome Water Filter restores your tap water to a clean, great-tasting, mineralized and alkalised pure state.  However does not filter out all of the fluoride.  We offer a Ceramic Dome product that does eliminate 97% Fluoride which is compatible with all of our premium quality water filtration systems.


Yes our class leading 8 stage water filters remove all heavy metals.

It all depends on the water source and its usage rate.

For a family of 5, 5 litres daily (20 glasses).

Change the filters every 6 months to maintain it’s optimum effectiveness to convert tap water into an alkaline state.

Replacing the water filter takes less than 10 minutes and will return to full filtration, pH-balanced, antioxidant water in a few minutes.

Australia wide dealer network available for industry best sales & servicing, contact us to find out your local dealer’s phone number.

Just like your car occasionally needs a service to ensure it’s working like a well-oiled machine. Similarly, your benchtop water filter needs a new filter every six months to ensure it’s purifying at an optimum level.

Our water coolers and filters are designed for easy installation. We recommend that one of our authorized agents install your system being either a bottle type water cooler or on mains water supply.


Our water coolers and filters are designed for easy installation. We recommend that a plumber or technician installs your system on mains water supply.


Please use your order number to check the status of your order by signing in to your account or contact Customer Support at 1-800-789-781.


If you are not completely satisfied with your Hot and Cold Awesome cooler, you may return it to Awesome Coolers within 30 days of your purchase. The customer is responsible for return shipping expenses. Please contact our customer service on 1800 789 781 prior to taking advantage of this Money Back Guarantee. Please have the hot and cold water cooler serial number & invoice number available at the time of your call. The customer service representative will provide you with an Authorization To Return number (ATRN). Unfortunately, returns cannot be accepted without a verified Authorization To Return number first.



We partner with only the best allowing us to provide ridiculously fast shipping all round this great country of ours!


Delivery is usually within 1 – 5 days with tracking provided via Australia Post or Fastway couriers.  They will deliver your Awesome Water Filters & Awesome Water Coolers straight to your door!

We offer a unlimited 2 year warranty on our compressor only.

We offer a 12 month warranty on all parts on our Awesome Water Coolers & Purifiers only.

More info about our warranty policy here