For your convenience and complete peace of mind, we offer Purchase Protection (for a small fee of $4.95) during checkout. In the event you make a claim on your Purchase Protection, the cost of the Purchase Protection is non-refundable.
Purchase Protection includes:
Refund Guarantee A refund to your original method of payment if you change your mind. If you don’t have Purchase Protection we offer a store credit rather than a refund for change of mind.
Extended Returns If you change your mind, you may return your order to us within 60 days of the date you received it, no questions asked, subject to other terms of our Returns Policy. Our standard change of mind return time frame is 30 days.
Rapid Replacement If we agree you need a replacement product, we’ll send it straight away, even before we’ve received the first item back.
We reserve the right to refuse claims under our Purchase Protection policy in circumstances where we believe that claim is invalid.
Refund Guarantee Normally, if you change your mind, we'll give you a store credit. However, if you've included Purchase Protection at checkout, and you change your mind, we'll provide a refund to your original method of payment. Our Refund Guarantee is subject to the terms and conditions applicable to 'RETURNS'. Please note that some items are specifically excluded from all change of mind returns.
Cancellations You may cancel an order, or part thereof, only before an order reaches the dispatch processing stage, in this case you will receive a store credit voucher or refund in the amount you paid for the product, including shipping. After an order, or part thereof, reaches the dispatch processing stage, cancellations or changes may not be possible. As we endeavour to send your order to you as soon as possible, which often will be within 24 hours, requests for cancellations need to be lodged as soon as practicable after ordering. Once items have shipped, you cannot cancel them. Products described as 'made to order' cannot be cancelled. Please be advised, for Click & Collect, Next day and Fast Track dispatch items, no cancellations or changes may be possible.