Awesome Water Filters Warranty and After-Sales Support: What You Need to Know

Buying a water filter or cooler is an investment — and knowing what’s covered if something goes wrong matters. Here’s exactly what our warranty covers and how to get support.

Browse our water cooler range or our water filter range.

Our 12-Month Warranty

All Awesome Water Cooler equipment comes with a 12-month warranty covering manufacturing defects and component failures under normal use. This includes the heating and cooling elements, tap mechanisms, and electrical components.

The warranty does not cover damage from misuse, failure to maintain the unit (including overdue filter replacement), or normal wear items like filter cartridges and drip trays.

How to Make a Warranty Claim

Call us on 1800 789 781 or email sales@awesomewaterfilters.com.au with your order details and a description of the issue. We’ll assess the claim and arrange repair, replacement, or a refund as appropriate under Australian Consumer Law.

After-Sales Support

We’re an Australian business with real phone support. When you call us, you’re talking to someone who knows our products — not a call centre reading from a script. We can help with:

• Troubleshooting common issues (see: Troubleshooting Guide)
• Identifying the right replacement cartridge for your unit
• Warranty claims and repairs
• Advice on maintenance and cleaning

Replacement Cartridges and Accessories

Keeping your unit maintained is the best way to avoid warranty issues. Replace the filter cartridge every 6–12 months — browse our replacement cartridge range. Sanitise the reservoir every 3–6 months — see: How to Clean a Water Cooler.

Frequently Asked Questions