How to Troubleshoot Common Hot and Cold Water Dispenser Problems
June 07, 20234 min read
How to Troubleshoot Common Hot and Cold Water Dispenser Problems
A hot and cold water dispenser is one of the most used appliances in any home or office — which means when something goes wrong, you notice it immediately. Most problems are straightforward to diagnose and fix without a service call. Here's a practical guide to the most common issues and exactly what to do about each one.
Problem 1: No Water Coming Out
Possible causes:
Empty or incorrectly seated water bottle (top-loading units)
Blocked or kinked supply line (plumbed-in units)
Blocked or clogged filter cartridge
Faulty tap valve or dispenser tap
What to do:
For bottled units, check that the bottle is full, seated correctly, and that the probe has pierced the bottle seal. For plumbed-in units, check the supply valve is fully open and the supply line isn't kinked behind the unit.
If water flow is reduced rather than completely stopped, a clogged filter is the most likely cause. Check when the filter was last replaced — if it's been more than 6–12 months, replace it. Browse Awesome Water Filters replacement cartridges to find the right one for your unit.
If the filter is fresh and flow is still poor, inspect the tap valve. Replacement taps and valves are available in our Water Cooler Spare Parts range.
Problem 2: Water Is Leaking
Possible causes:
Loose or cracked water bottle connection
Damaged tap valve or drip tray overflow
Cracked internal tank or reservoir
Loose supply line fitting (plumbed-in units)
What to do:
First, identify where the leak is coming from. A wet drip tray is normal — empty and clean it regularly. A leak from the tap area usually indicates a worn tap valve washer or O-ring. A leak from the base of the unit is more serious and may indicate a cracked tank.
Replacement taps, drip trays, O-rings and fittings are available in our Water Cooler Spare Parts range. For plumbed-in units, check all push-fit fittings on the supply line are fully seated.
Problem 3: Water Temperature Is Wrong
Hot water not hot enough — or not heating at all:
Check the hot water switch on the back or side of the unit is turned on (many units have a safety switch)
Allow 15–20 minutes after switching on for the tank to reach temperature
If the unit heats then cools quickly, the heating element or thermostat may be failing
Cold water not cold enough:
Ensure the cooling switch is on
Check the unit has adequate ventilation — coolers need airflow around the compressor
In hot weather, cooling performance may be reduced; this is normal
If the compressor runs constantly but water stays warm, the cooling system may need servicing
If your unit is consistently underperforming on temperature and is more than 5 years old, it may be worth comparing it against our current freestanding water coolers and benchtop water coolers — newer units are significantly more energy efficient.
Problem 4: Strange Taste or Odour
Possible causes:
Overdue filter replacement
Mould or bacteria buildup in the reservoir or drip tray
New filter carbon fines (common in the first few litres after a filter change)
Stale water from low usage
What to do:
An overdue filter is the most common cause of taste and odour problems. Replace the cartridge and flush several litres through before drinking. Find compatible replacement water filter cartridges for your unit.
If the taste persists after a filter change, perform a full clean of the unit — drain the reservoir, wipe all internal surfaces with a food-safe sanitiser, clean the drip tray and spouts, and refill. For units that haven't been cleaned in over 6 months, this is essential.
If you're on a low-usage unit (e.g., a small office that's been closed), flush the entire tank before drinking from it again.
Problem 5: Water Looks Cloudy or Has Particles
Cloudy water is usually caused by dissolved air bubbles — harmless and will clear in a glass within a minute. If cloudiness persists or you can see visible particles, refer to our detailed guide on flakes and particles in water dispensers which covers brown, white and black specks in detail.
Problem 6: Dispenser Making Unusual Noises
Gurgling: Normal — occurs when the bottle empties or air enters the system
Humming: Normal compressor operation on cold units
Loud clicking or banging: May indicate a failing compressor or thermostat — have it inspected
Dripping sounds with no visible leak: Check internal connections and the probe seal on bottled units
Check the bottle is seated correctly (top-loading units), the supply valve is open (plumbed-in units), and the filter isn't overdue for replacement. A blocked filter is the most common cause of reduced flow.
How often should I clean my water dispenser?
Wipe spouts and the drip tray weekly. Do a full internal clean and sanitise every 6 months. Replace the filter every 6–12 months depending on usage.
Where can I get spare parts for my Awesome Water cooler?
Our Water Cooler Spare Parts range covers replacement taps, drip trays, valves, O-rings and more. If you can't find what you need, use our customer request form and we'll help you source the right part.
